Privacy Policy

1. Introduction

Terraluz Homes Ltd (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data when you visit terraluz.co.uk (“Website”).

2. Information We Collect

We may collect and process the following information:

• Personal Information: When you complete a form, contact us, or register your interest, we may collect your name, email address, phone number, and any additional details you provide.

• Technical & Usage Data: We collect non-personal information through cookies and tracking technologies, including IP address, browser type, device type, pages visited, and time spent on the site.

• Google Analytics Data: We use Google Analytics to analyse website traffic. This data is anonymised and does not personally identify you.

3. Legal Basis for Processing Your Data

We process your data under the following legal bases:

• Consent – When you provide your personal information via forms or accept cookies.

• Legitimate Interests – For website analytics, security, and service improvement.

• Contractual Necessity – When processing data to fulfil an enquiry or service request.

• Legal Obligations – When required by UK law.

4. How We Use Your Information

We use your information to:

• Respond to enquiries and provide customer support.

• Improve our website and services.

• Analyse visitor trends using Google Analytics.

• Comply with legal requirements and protect against fraud.

5. Data Sharing & Security

• We do not sell, rent, or trade your personal data.

• We may share your data with trusted third-party service providers (e.g., website hosting, analytics tools) only when necessary.

• Your data is stored securely and protected against unauthorised access.

6. Google Analytics & Third-Party Services

We use Google Analytics to understand visitor behaviour and improve our website. Google may store this data on servers outside the UK under Standard Contractual Clauses (SCCs) ensuring compliance with UK GDPR.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you.

• Request correction of any inaccurate or incomplete data.

• Request deletion of your data (“Right to be Forgotten”).

• Withdraw consent for data processing at any time.

• Object to processing of your data for marketing or analytics purposes.

To exercise these rights, please contact us at hello@terraluz.co.uk.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. Non-essential data is anonymised or deleted when no longer required.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Information

For any privacy-related queries, please contact us at:

Terraluz Homes Ltd

128 City Road, London, United Kingdom, EC1V 2NX

hello@terraluz.co.uk

If you are unhappy with our handling of your data, you can lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookies Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve user experience by remembering preferences, analysing website traffic, and enabling site functionality.

2. How We Use Cookies

We use cookies to:

• Ensure proper website functionality.

• Analyse visitor behaviour using Google Analytics.

• Improve user experience and site security.

3. Types of Cookies We Use

• Essential Cookies – Necessary for core website functionality (e.g., security, login authentication).

• Analytics Cookies – Used by Google Analytics to track website performance and visitor behaviour.

• Marketing Cookies – Used for advertising and remarketing (if applicable).

4. Managing Cookies & Opt-Out Options

You can manage or disable cookies in your browser settings. To opt out of Google Analytics tracking, install the Google Analytics Opt-Out Add-on.

5. Changes to This Policy

We may update this policy from time to time. Please check this page periodically for changes.

For any questions, please contact us at hello@terraluz.co.uk.

Would you like any modifications or additional clauses based on specific third-party integrations (e.g., remarketing, payment processing)?